jayabaji 11 Privacy Policy

jayabaji 11 is an online gaming and betting platform operated for users in Bangladesh. When you register, log in, use any service, or contact us in any way on this platform, you automatically fall under this privacy policy.

The purpose of this policy is to clearly inform you what types of information we collect, why we collect it, how we use it, and how securely we keep it. To learn more about jayabaji 11, read our about page, which describes the platform's overall goals and operations.

This policy applies equally to services provided through the jayabaji 11 website, mobile applications (Android and iOS), and any other digital channel. Continuing to use this platform means you agree to this policy.

Different types of information are collected depending on the nature of your relationship with us. These are described by category below:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — all members must be 21 years of age or older)
• Email address and mobile number
• Login username and encrypted password
• National ID card or passport number (as part of the required verification process)

2.2 Financial and Transaction Information

• Deposit and withdrawal history
• Details of the payment method used (such as bKash, Nagad, Rocket, Upay, or a partial bank account number)
• Betting and gaming history

2.3 Technical and Usage Information

• IP address and device identifier
• Browser type and operating system
• Time spent on the platform, pages visited, and click patterns
• Cookie and session data

2.4 Communication Information

If you contact our support team via live chat or email, a record of that conversation is stored. This is used to improve the quality of future assistance.

jayabaji 11 uses your personal information only for specific and legitimate purposes. Your information is never used beyond these purposes.

3.1 Account Management and Service Delivery

Your information is used to create, manage, and secure your account. Financial information is needed to properly handle deposits, withdrawals, and betting activity.

3.2 Identity and Age Verification

Under platform rules, all members must be at least 21 years old. The identity verification process is carried out to confirm this age requirement and to prevent fake accounts.

3.3 Financial Security and Fraud Prevention

Transaction information is monitored to detect and prevent unauthorized access to accounts, money laundering, or other financial fraud.

3.4 Service Improvement

Platform usage patterns are analyzed to improve the gaming experience, payment process, and support services. This information is never linked directly to your identity and disclosed to third parties.

3.5 Customer Service and Communication

Email and SMS are used to contact you on important matters — such as account notifications, security alerts, or promotional updates. Promotional messages are sent only when you have given your consent.

jayabaji 11 does not sell your personal information to any third party for commercial purposes. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

A limited number of trusted technology partners assist with payment processing, IT services, data analysis, and cybersecurity. They receive only the information necessary and are required to follow our privacy standards.

4.2 Legal Obligations

We have a legal responsibility to disclose information when required by applicable law in Bangladesh or upon a formal request from a legitimate authority. In such cases, only the information specified in the request is provided.

4.3 Business Transfers

If a merger, acquisition, or asset transfer occurs in the future, user information may form part of that transfer. In such cases, the new entity will be required to follow these same privacy standards.

jayabaji 11 uses both technical and organizational security measures to protect your information.

5.1 Encryption and SSL

All data transmitted on the platform is secured through SSL (Secure Sockets Layer) encryption. Your login details, payment information, and personal data are transferred in encrypted form, eliminating the risk of interception.

5.2 Access Controls

Only authorized staff can access your personal information, and only when required to perform their duties. Every access is logged and regularly audited.

5.3 Password and Account Security

Your password is stored in our system as an encrypted hash — no one can view it directly. If unusual login attempts are detected on your account, an automatic alert is sent.

5.4 Response to Security Incidents

If a data breach occurs, we will promptly notify affected users and take the necessary steps to limit the damage.

Cookies and similar technologies are used on the jayabaji 11 website and app. Cookies are small text files stored in your browser.

6.1 Essential Cookies

Without these, the platform cannot function properly — they handle maintaining login sessions, validating security tokens, and saving form data. These cookies cannot be blocked.

6.2 Analytics Cookies

These cookies are used to collect anonymous statistics to understand how the platform is used. They contain no personal identification.

6.3 Cookie Controls

You can disable analytics and marketing cookies from your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.

Your information is retained only for as long as it is needed to provide services or to meet legal obligations.

• Active account data: retained for as long as the account remains open.
• After account closure: financial transaction records may be kept for up to five years.
• Cookie data: session cookies are deleted when the browser is closed; persistent cookies have a set expiry.
• Support communication records: generally kept for up to two years.

After the set period, data is securely deleted or permanently anonymized.

As a user of jayabaji 11, you have certain rights over your own information:

8.1 Right to Access

You may request to see what information we hold about you. We will provide that information within a reasonable time.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can correct it — directly from your account settings or with the help of the support team.

8.3 Right to Deletion

After closing your account, you may request that your personal information be deleted. However, information that must be retained due to legal obligations is excluded from this.

8.4 Right to Opt Out of Marketing

You may unsubscribe from promotional emails or SMS at any time — via the unsubscribe link at the bottom of a message or through the support team.

To learn more about these rights or if you encounter any issues, read our responsible gaming policy, which describes in detail the controls you have over your account and experience.

jayabaji 11 is a 21+ platform. Registration or submission of information by any minor is strictly prohibited. If we ever discover that a person under 21 has opened an account, that account and all associated information will be deleted immediately.

If you believe someone you know is violating this rule, please notify our support team.

The jayabaji 11 platform may occasionally have connections to third-party game studios or payment gateways. These third parties have their own privacy policies, operated under their own responsibility. jayabaji 11 takes no responsibility for their data collection or use.

It is in your own interest to read the relevant third party's privacy policy before using their services.

This privacy policy may be updated from time to time in light of business changes, new technology, or legal requirements. When changes are made, the "Last Updated" date at the top of the page will change.

For significant changes, you will be notified in advance via your registered email or through a notification within the platform. Continuing to use the platform after a change will be taken as your agreement to the updated policy.

This policy should be read together with our terms and conditions, as both documents together form the legal basis of your relationship with jayabaji 11.

If you have any questions, comments, or complaints about this privacy policy, please contact our support team. Assistance is available in Bengali and English via live chat and email, 24 hours a day, 7 days a week.

Email: [email protected]

After receiving your complaint, we will investigate within a reasonable time and inform you of the outcome. For general questions about our services or policies, you will find answers to many common questions on the FAQ page.